Technical and Product Manuals

User Guides | Service Manuals | Instructions for Use | SOPs | Training Manuals

Clear, well-structured manuals turn complex products into tools your customers actually use and trust. Our manuals are designed to reduce errors, cut support calls, and protect your organization from avoidable risk.

Request contact → ValerieBraun@technicalWritingExpert.com

What This Service Includes

• Product manuals and user guides
• Service and repair manuals
• Installation manuals
• Instructions for Use (IFUs)
• Standard operating procedures (SOPs)
• Employee handbooks and training manuals
• Policy and procedure manuals
• Information security manuals and Written Information Security Plans (WISPs)
• Simplified Technical English documentation
• Quick-start guides and reference cards

Our Approach

Technical manuals are only effective when they match the audience’s knowledge level and the real-world context in which the product is used. Before writing begins, we define the intended audience, clarify objectives, and structure the manual so the right information is always easy to find.

We can work independently from source documents and SME interviews, or closely with your internal team. Manuals may be informal and conversational or highly structured and formal—depending on your industry, risk profile, and regulatory environment.

Every manual is developed with attention to:

• Confirming technical accuracy with subject matter experts
• Structuring content so users can quickly locate answers
• Maintaining consistency in terminology, style, and formatting across all sections
• Building in maintainability for future updates and version control
• Compliance with applicable standards (ANSI, ISO, FDA labeling requirements)

Request contact → ValerieBraun@technicalWritingExpert.com

Sample Deliverable Structure — Product User Manual

1. Cover Page and Document Information — Product name, model, version, date, manufacturer
2. Table of Contents
3. Safety Information — Warnings, cautions, and regulatory notices (highlighted, not buried)
4. Product Overview — What the product does, key components, intended use
5. What’s in the Box / Inventory — Components list with labeled diagram
6. Setup and Installation — Numbered steps with annotated illustrations
7. Operation — Day-to-day use procedures, organized by task
8. Maintenance and Care — Cleaning, calibration, replacement schedules
9. Troubleshooting — Decision-tree format: symptom → cause → resolution
10. Specifications — Technical data table
11. Warranty and Support — Contact information, warranty terms
12. Regulatory Compliance — CE, FCC, UL markings and statements
13. Quick-Start Card — One-page summary (often a separate insert)

For startups and growing companies, this often means getting a professional‑grade manual for less than you’d pay for another similar manual–all while still meeting your safety, compliance, and brand requirements.

Request Contact → https://technicalwritingexpert.com/contact-us/

Who This Is For

• Product companies launching new hardware, devices, or equipment
• Manufacturers updating legacy documentation that generates excessive support calls
• Startups that need professional manuals before product launch or retail placement
• Regulated industries (medical devices, industrial equipment, consumer electronics) requiring standards-compliant documentation
• Organizations transitioning to Simplified Technical English for international audiences

 

Case Study (Abbreviated)

Service Manual Revision: 35% Reduction in Support Calls, Eliminated Liability Risk

A manufacturing company’s existing service manual—written by internal staff—generated constant support calls and warranty complaints. We restructured the manual using Simplified Technical English standards: shorter sentences, active voice, numbered steps with visual callouts, highlighted safety warnings, and troubleshooting flow charts. Support calls decreased 35%, field service time decreased, warranty claims dropped, and the company estimated $150K+ in annual savings.