Technical Writing Specialists
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Our professional technical writing services are created with your audience as the primary consideration. We use sophisticated layouts, state-of-the-art technical authoring software and appealing graphics. What we create makes sense and it is reasonable. While this seems to be an obvious standard, it is one that is often ignored.
Most importantly, we believe that critical thinking, creativity and thinking outside the box are imperative… We believe in logitivity.
We make your content engaging—even if it is a description of a flywheel assembly. Not all content can be made scintillating but usually the presentation of it can be interesting. We ensure that your reader will actually read the documentation—that the way the content is presented will encourage them to continue reading.
Read more about these core professional writing services: Business Writing Services, Business Plans, WISPs (Written Information Security Plans, Business Case Studies, Business Use Cases and System Use Cases, White Papers, and Business Continuity Plans.
We are technical writing consultants and we are happy to discuss with you a new project or one that has become stalled. When you decide to work with us, we provide you with a quote that details our approach your project. You will know up front what you are getting and how much it will cost.
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Core Technical Writing Services
Technical Writing
- Technical Studies
- Copywriting
- Business Requirements
- Technical Content Writing
- Feasibility Studies and Economic Analysis
Business Writing
- White Papers–Subject Matter Expert
- Corporate Reports
- Compliance Documentation
- Marketing and Product Brochures
Information Security
- Written Information Security Plans (WISP)
- Policies and Procedures
- Risk Assessments
- Incident Response
- Industry-Specific
Business Case Studies
- B2B Case Studies
- Marketing Case Studies
- Technical Case Studies
- Exploratory Case Studies
- Illustrative Case Studies
- Healthcare Case Studies
- Descriptive Case Studies
- Exploratory Case Studies
- Critical Instance Case Studies
- Management Case Studies
- Problem-Solving Case Studies
- Government Case Studies
- Storytelling Case Studies
Technical Manuals
- Product Manuals
- User Manuals
- Instruction Manuals
- Industrial Manuals
- Operating Manuals
- Training Manuals
- Procedure Manuals
- Interactive Electronic Technical Manuals
- Employee Handbooks and Manuals
- Simplified Technical English Manuals
- Corporate Manuals
- Reference Manuals
- Maintenance Manuals
HOW OUR CLIENTS FEEL
As a freelance technical writer, over a period of six years, Valerie wrote three environmental impact reports for me as a subject matter expert and they were approved at the county and state levels in California. She also wrote many marketing white papers, created an operating framework for my businesses, and created many reports for submission to the DHS. Her work was always of the highest quality and the best part was that I didn’t have to be involved the work.
-Gary Spackman
Nouel Reil
Business Cases and Use Cases
- Business Cases
- Business Use Cases
- System Use Cases
- UML Diagramming and Modeling
- Insightful, Logical and Persuasive
Standard Operating Procedures
- Standard Operating Procedures
- Step-by-Step
- Hierarchical or Workflow
- Annotated Image
- Knowledge Exchange SOPs
Business Continuity Planning
- Business Impact Analysis
- Risk Assessments and Scenario Plans
- Asset Identification
- Incident Response Planning
- Business Continuity Plan
Written Information Security Plans (WISP)
Our custom NIST-based WISP Written Information Security Plans identify the policies and procedures for protecting your company’s confidential data, assessing how it’s being protected, and identifying who is ensuring it’s protected.
This WISP document enables you to proactively plans for the “what ifs” and is fundamental to your organization’s security. It can be the basis for risk management measures. It also enables you to be compliant with State requirements, where necessary.
Whether they are included as part of the WISP or simply referred to as part of an abbreviated description, we provide complete policies and procedures referenced in the WISP. See a full list of these policies here. We also offer our compliance documentation in two formats: The first is focused on the what (NIST policies) and the other is focused on how (company-specific policies based on NIST standards). See samples of the two approaches below.
- Compliance with the FTC’s Safeguards Rule of the Gramm-Leach-Bliley Act (GLBA)
- NIST Compliant
- Accountant WISPs
- Custom, State-Specific WISPs
- Incident Response
- Risk Assessment and Management
- Information Security Policies and Procedures
Technical Manuals
Our technical manual writing is a powerful tool that enables you to successfully introduce and market a new product or a new software program. Our technical manuals provide instructions or guidelines in clear, unambiguous terms that your audience will understand. In simplified English, if necessary. Our documentation will mean the difference between your manual’s success and failure. Product and instruction manuals are a specialty.
We try to adhere to Einstein’s method: Content should be made as simple as possible but not simpler.
How can we help?
White Papers
Thought Leadership
Establishing thought leadership through white papers requires a strategic blend of expertise, research, and industry collaboration. Recent studies show that organizations leveraging collaborative approaches report a 30% increase in perceived credibility compared to traditional formats. We are ready to collaborate on a white paper that will establish your thought leadership.
White papers are one of our specialties: We produce highly-professional, well researched ones that engage your audience and deliver your message. You may need a backgrounder or a numbered list white paper. You may be a government agency, a nonprofit or a marketer. We create B2B marketing white papers that are as effective as ones that validate and defend a position.
One of the most significant advantages that we bring to the table is that we are subject matter experts with experience in areas such as healthcare, manufacturing, IT, environmental reports, cybersecurity, corporate communication, and more. Our research capabilities enable us to produce white papers that are factually sound and engaging.
Partnering with industry experts amplifies your white paper’s impact and extends its reach. The effectiveness of expert collaboration is evident in the following metrics:
| Collaboration Element | Impact on Credibility |
|---|---|
| Expert Quotes and Insights | +35% Trust Factor |
| Co-authored Content | +40% Engagement |
| Industry Research Integration | +45% Citation Rate |
Successful collaborations involve maintaining ethical integrity and ensuring transparency in how expert insights are utilized. This approach not only enriches content but creates lasting relationships that lead to continuous shared success.
Let’s collaborate!
Make Your Case!
Our business case studies communicate effectively. Integration of storytelling into factual narrative can engage your reader–and make your study memorable. Simplified text might make your study accessible to and more easily understood by a broader audience. We create compelling narratives that successfully make your case.
We create a business case study that not only showcases your company’s capabilities but also resonates with potential customers and drives engagement. Our visual aids provide measurable indicators to demonstrate the value delivered. Your readers will be drawn into the challenge you faced and how you resolved it.
We tell a compelling story that makes your impact clear and unambiguous.
How Can We Help?
As technical writing consultants and subject matter experts we can collaborate on virtually any writing project. Let’s talk.
Adapt or Fail: A Remote Work Case Study
Remote work became a necessity during the pandemic. As the pandemic ended, remote work started to become part of the new normal. Now, however, there is some doubt as to the longevity of the totally remote operational model. This company elected to stay with their entirely remote structure but they needed help setting up a framework that was compliant, acceptable to everyone, ensured a continued level of high customer satisfaction, and one that ensured continuing productivity.
Business Continuity Planning and Business Impact Analysis
As the pain of a long and costly pandemic fades, so does the urgency for business continuity planning. But business continuity planning is no longer a luxury. And the planning process is so much easier than struggling through a recovery process that costs your business on many levels.
Dwelling on disaster is fruitless. That time might be better spent preparing your business to weather many types of interruptions, creating a framework for resiliency.
Our business continuity planning process is a unique one that stresses the overall health of your business–now, not just post-disaster.
Business Use Cases and System Use Cases
Why you need a use case. A use case can help you develop more user-friendly products, streamline processes, and ultimately deliver greater value to your customers while achieving your organizational goals. Less technically, use cases can give you proof of concept that a new product or process has the best chance of success. Use cases are actionable.
Why you need our use case. We can can create a comprehensive use case model that bridges the gap between business needs and system functionality, providing a clear roadmap for development and ensuring that the result aligns with business objectives. Some of the most critical elements in a use case are that it is accurate, the descriptions clear and that it is aligned with business goals. Ours are. They are due diligent documents that enable you to make the best possible decision.
Whether they are developed alone as either business or system use cases–or integrated into one–our use cases reflect the best in critical and logical thought.
Engage Your Audience!
Our technical writing services create copy that is clear, engaging and understandable!