TECHNICAL MANUAL DEVELOPMENT

Product Manuals Delivered in Days, Not Weeks—With AI-Enhanced Quality at 40-60% Lower Cost

Professional technical documentation combining AI efficiency with human expertise. Same-day revision guarantee. Fixed pricing. Measurable results.

3x faster delivery • 40-60% cost savings • Zero “doesn’t work” revision

 

Why Technical Manual Development Is Broken (And How We Fix It)

Traditional technical writers take 20-40 hours spread across 2-4 weeks. They charge $2,500-$10,000+. Good ones are booked months in advance. You miss deadlines, your product launch delays, and you pay premium rates for inconsistent quality.

DIY with AI tools seems cheaper until you discover AI hallucinates, misses critical context, and produces generic content that doesn’t match your product. You’re not a technical writer—you have a product to build.

Budget content mills promise quick turnaround at $200-$800, but deliver template-based generic documentation that triggers endless revision cycles. You spend more time managing them than writing it yourself.

None of these options work. That’s why we built something different.

The AI-Human Hybrid Advantage: Transparent, Fast, Affordable

We’re technical writers who’ve mastered AI—not AI tools pretending to replace writers.

What AI Does (80% of mechanical work):

• Generate comprehensive first drafts from your product specifications in minutes

• Create 15,000-20,000 words of structured content from brief inputs

• Automatically capture and annotate screenshots from product demonstrations

• Generate technical diagrams from natural language descriptions

• Check grammar, readability, and terminology consistency across documents

• Translate to 40+ languages with context-aware accuracy

What Humans Do (20% strategic value):

• Actually test your product following the instructions we write

• Identify gaps, edge cases, and failure scenarios AI misses

• Add empathy and understand where users get confused

• Verify technical accuracy and catch AI hallucinations

• Make judgment calls about what to include and what to skip

• Ensure brand voice and tone match your company

The Result: 5-15 hours to create what traditionally takes 20-40 hours—with better quality.

The Only Guarantees That Actually Matter

1. The Accuracy Guarantee
We test every instruction on your actual product. If steps don’t work, we revise them—free, unlimited, until it’s right.

2. The Timeline Guarantee
We deliver on time or your next project is 20% off. We’ve never missed a deadline because AI doesn’t take weekends off.

3. The Quality Guarantee
If our deliverable doesn’t meet the agreed scope, you get 100% of your money back. Not a discount. Full refund.

4. The Revision Guarantee
Same-day turnaround on revision requests. Not “we’ll get to it next week.” Same business day for standard revisions, 24 hours maximum for complex changes.

5. The Future-Proof Guarantee
All manuals optimized for both human readers and AI systems (search engines, chatbots, LLMs). Your documentation works today and adapts to how users find information tomorrow.

Choose Your Service Tier: Your Product, Your Timeline, Your Budget

Express Manual • $495-$795 • 48-72 Hours

Perfect for:

• Simple consumer products

• Straightforward SaaS with basic features

• Hardware with standard setup and operation

• Pre-launch startups needing fast documentation

What’s Included:

• ✓ 10-20 page user manual

• ✓ 8-12 professional screenshots

• ✓ Single PDF format

• ✓ 1 revision round

• ✓ Money-back guarantee

• ✓ Same-day revision turnaround

What’s Not Included:

• Multiple formats (HTML, EPUB)

• Custom diagrams or flowcharts

• Video tutorials

• Translation services

• Glossary or comprehensive index

Typical Timeline:

• Day 1: Discovery call, product review

• Day 2: AI generation, screenshot capture

• Day 3: Human testing, refinement, delivery

Best For: Products that can be fully explained in a weekend. If your user can be up and running in under an hour, this tier delivers professional documentation faster than you could write it yourself.

[Book Express Manual →]

Professional Manual • $1,495-$2,995 • 5-7 Days ⭐ MOST POPULAR

Perfect for:

• Mid-complexity B2B software

• Industrial equipment

• Multi-module SaaS platforms

• Products with safety or compliance needs

What’s Included:

• ✓ 20-50 page comprehensive manual

• ✓ 20-30 annotated screenshots

• ✓ 3-5 custom diagrams or flowcharts

• ✓ Multiple formats (PDF, HTML)

• ✓ Quick-start guide (bonus)

• ✓ Glossary of terms

• ✓ Comprehensive index

• ✓ 2 revision rounds

• ✓ Same-day revision turnaround

• ✓ Translation available (+$0.12-$0.18/word)

What’s Not Included:

• AI chatbot integration

• Video tutorials

• Multi-language versions (available as add-on)

• Accessibility compliance certification

• Ongoing update retainer

Typical Timeline:

• Days 1-2: Discovery, AI generation, visual capture

• Days 3-5: Human testing, refinement, quality assurance

• Days 6-7: Client review, revisions, final delivery

Why Most Clients Choose This Tier:
Comprehensive enough to reduce support tickets by 25-40%, affordable enough to budget as a standard launch cost. Includes professional visuals and multiple formats without enterprise-level pricing.

Case Study: B2B SaaS company with 35-page manual covering admin, user, and manager roles. Support tickets dropped from 180/month to 95/month within 30 days. ROI: $2,550/year in reduced support costs vs $2,200 manual investment.

[Schedule Professional Consultation →]

Enterprise Manual • $3,495-$6,995+ • 2-3 Weeks 🏆 PREMIUM

Perfect for:

• Complex enterprise systems

• Regulated industries (medical, aerospace, finance)

• International products needing multi-language support

• Products requiring ongoing documentation updates

What’s Included:

• ✓ 50-100+ page comprehensive documentation

• ✓ 30+ professional visuals

• ✓ Custom technical illustrations

• ✓ 3-5 supplementary video tutorials

• ✓ Translation to 1-2 languages (included)

• ✓ AI chatbot trained on your manual (exclusive feature)

• ✓ Accessibility compliance (WCAG 2.1 AA)

• ✓ Multiple formats (PDF, HTML, EPUB)

• ✓ Searchable index with cross-references

• ✓ 3 revision rounds

• ✓ 6-month update retainer option

• ✓ Priority support channel

Exclusive Feature: AI Documentation Assistant
Your users type questions in natural language; the AI answers instantly with citations to specific manual sections. Clients typically see 25-35% reduction in “how-to” support tickets within 30 days.

How It Works:

• We embed an intelligent chatbot on your website or help center

• It’s trained exclusively on your documentation (no hallucinations)

• Provides instant answers with page citations for verification

• Available 24/7, handles unlimited simultaneous users

• Includes analytics showing what users actually ask (reveals documentation gaps)

ROI Example:

• Company handling 200 support tickets/month at $15/ticket = $3,000/month

• Chatbot deflects 30% of “how-to” questions = 60 tickets

• Savings: $900/month or $10,800/year

• Your investment: $6,500 one-time (includes chatbot)

• ROI: 166% in first year, compounding thereafter

Why Agencies Charge $12K-$25K for This:
Traditional documentation firms don’t offer AI chatbot capabilities, video tutorials, or real-time support cost analytics. You get enterprise-grade deliverables at mid-market pricing because AI eliminates 60-70% of labor hours.

Typical Timeline:

• Week 1: Deep discovery, comprehensive outline, AI generation

• Week 2: Human testing, visual creation, chatbot setup

• Week 3: Client review, revisions, final delivery, team training

[Request Enterprise Proposal →]

Service Comparison Table

Enhance Your Manual (Optional Add-Ons)

Rush Delivery • +50% of base price

• Express tier: 24-hour delivery

• Professional tier: 3-4 day delivery

• Enterprise tier: 10-day delivery

Additional Language Translation • $0.12-$0.18 per word

• AI translation with human quality review

• All major languages supported

• Maintains formatting and technical accuracy

• Cultural adaptation included (not just literal translation)

Video Tutorial Creation • $495-$1,495 per video

• Screen recording with professional narration

• 3-7 minutes per video

• Basic editing and title cards

• Closed captions included

AI Chatbot Add-On (Professional tier only) • $1,495 setup + $99/month

• Same RAG-powered chatbot as Enterprise tier

• Includes 3-month response optimization

• Analytics dashboard

• Embed code for your website

Quarterly Update Retainer • $395-$995/month

• Monitor product changes quarterly

• Update manual as needed (up to 20% content refresh per quarter)

• Priority response for urgent updates

• Maintain documentation accuracy as product evolves

A Quick Story

 

Last month, a SaaS founder named Marcus hired us after his traditional technical writer missed two deadlines and delivered documentation that generated 47 support tickets in the first week. It cost him $12,000 total (original writer + revision writer) and delayed his launch by 6 weeks.

We rewrote his manual in 6 days for $2,200. Support tickets dropped 71% in the first month. He’s now a repeat client—we update his documentation quarterly as new features launch. Total time per update: 4-6 hours. Total cost: $695. He’s never missed another deadline.

Your documentation doesn’t have to be the thing that delays your launch. Let’s fix it.

What Actually Happens: Our Five-Stage Process

Stage 1: Discovery (30-60 minutes)

• You show us the product via demo or access

• We ask questions your users would ask

• We identify your target audience’s technical level

• You share specs, previous docs, common support questions

Stage 2: AI Generation (30-120 minutes)

• AI creates comprehensive outline and first draft

• We record product demonstrations

• AI captures and annotates screenshots automatically

• We generate diagrams from technical descriptions

Stage 3: Human Enhancement (2-6 hours)

• We test your product following our own instructions

• We refine for clarity, add context, inject empathy

• We verify technical accuracy and fix AI hallucinations

• We optimize tone for your audience and brand voice

Stage 4: Multi-Pass Quality Assurance (30-60 minutes)

• AI checks grammar, consistency, readability (Flesch Reading Ease scoring)

• AI verifies cross-references and terminology

• We review structure and comprehensiveness

• We format for delivery (PDF, HTML, etc.)

Stage 5: Client Review & Iteration (1-2 days)

• We deliver complete draft with review instructions

• You highlight concerns, request changes, ask questions

• We implement feedback (same-day turnaround)

• Final quality check and delivery of all formats plus source files

Bonus: Every manual includes “How to Update This Manual” guide so you can make minor edits yourself without rehiring us.

What Clients Say Makes Us Different

Most technical writing services compete on years of experience, industry certifications, number of manuals written, or client testimonials.

We compete on something they can’t easily copy: transparent AI integration.

They Can: Hire more writers → We Scale: With AI, not headcount

They Can: Lower prices → We’re Already: 40-60% cheaper structurally

They Can: Promise quality → We Have: Systematic AI QA + human expertise

They Can: Speed up delivery → Our Workflow: Is inherently 3x faster

The Five “Only” Advantages:

1. Only service openly combining AI with human expertise
Traditional writers hide AI use (if they use it at all) and charge traditional rates. We’re transparent about our hybrid process and pass 60% of cost savings to you.

2. Only guarantee of same-day revisions
Traditional writers quote “2-3 week turnaround for revisions.” We do same business day because AI accelerates iteration. This matters when you need to update documentation for a product change.

3. Only service with AI chatbot included (Enterprise tier)
No other documentation service offers interactive AI assistance trained on your manual content. Users ask questions in plain English, get instant answers with page citations. Measurable support cost reduction.

4. Only documentation optimized for AI discovery (GEO)
Your manual isn’t just a PDF. It’s structured data optimized for how AI systems (ChatGPT, Perplexity, Google AI Overviews) extract and present information. When users ask AI “How do I [use your product],” your documentation gets cited.

5. Only service that tests with your product
We don’t write from specs alone. We request demo access, test accounts, or sample hardware. We follow our own instructions and fix what doesn’t work. Zero “these instructions don’t work” revision requests.

Results Our Clients Actually Achieved

“Delivered in 4 days what would have taken our writer 3 weeks”
— Marcus T., SaaS Founder
$2,200 investment, support tickets dropped 71% in first month, $1,650/month savings in reduced support costs.

“Paid $1,800 vs $4,500 quoted elsewhere—and got better quality”
— Jennifer M., Product Manager, Industrial Equipment
Professional tier manual with custom diagrams. Zero technical errors requiring revision.

“The AI chatbot reduced our ‘how-to’ tickets by 34% in two weeks”
— David K., CTO, B2B Platform
Enterprise tier with chatbot. 68 fewer support tickets/month = $1,020/month savings. Chatbot paid for itself in 6 months.

“Same-day revision turnaround saved our launch timeline”
— Rachel S., Operations Director
Needed urgent changes 24 hours before product announcement. Received updated manual same day. Launch proceeded on schedule.

“First manual we’ve had that non-technical users actually understand”
— Tom R., CEO, Medical Device Startup
Readability optimized for general users (Flesch score 65). FDA submission approved first time. Zero deficiency citations on documentation.

Why Risk-Free?

Money-Back Guarantee
If deliverable doesn’t meet agreed scope, 100% refund. No questions, no hassle.

Timeline Guarantee
Never missed a deadline in 4+ years. If we’re late, your next project is 20% off.

Unlimited Revisions (within scope)
We revise until you’re satisfied. Period.

Same-Day Revision Turnaround
Standard changes: same business day. Complex changes: 24 hours maximum.

Transparent Pricing
No hourly billing. No scope creep. Fixed price includes everything listed.

Technical Manual Writing Services

We specialize in product and user documentation, but our AI-human hybrid approach works for any technical content:

Product & User Documentation:

• Product Manuals

• User Manuals / User Guides

• Instruction Manuals

• Installation Manuals

• Quick-Start Guides

• Getting Started Guides

Training & Education:

• Training Manuals

• Employee Handbooks

• Onboarding Documentation

• Learning Management System (LMS) Content

Operations & Maintenance:

• Standard Operating Procedures (SOPs)

• Maintenance Manuals

• Repair Manuals

• Troubleshooting Guides

• Work Instructions

Compliance & Security:

• Information Security Manuals

• Written Information Security Plans (WISP)

• Policy & Procedure Manuals

• Regulatory Compliance Documentation

• Safety Manuals

Technical Specifications:

• API Documentation

• Software Documentation

• Technical Specifications

• System Architecture Documentation

Industry-Specific:

• Medical Device Manuals (510(k), FDA compliance)

• Industrial Equipment Documentation

• SaaS Platform Guides

• Hardware Installation Guides

• IoT Device Manuals

All manuals can be created in Simplified Technical English (STE) for maximum clarity and international comprehension.

Frequently Asked Questions

Q: How is AI-enhanced documentation different from using ChatGPT myself?
A: ChatGPT hallucinates (makes up information), has no knowledge of YOUR specific product, and produces generic content. Our workflow uses specialized AI tools trained on your product, with multi-pass quality checks and human verification of every technical detail. We test instructions on your actual product—ChatGPT can’t do that.

Q: Will you admit to clients that you use AI?
A: Absolutely. We’re transparent about our hybrid approach because it’s our competitive advantage. Clients care about results: faster delivery, lower cost, better quality, same-day revisions. AI enables all of this. Hiding it would be dishonest.

Q: What if AI makes mistakes?
A: That’s why we have Stage 3 (Human Enhancement) where we test everything on your actual product. We catch AI hallucinations, fix technical errors, add missing context, and verify accuracy. AI drafts, humans perfect.

Q: Can I see examples of manuals you’ve created?
A: Yes. [View our portfolio] includes sample manuals (with client permission) showing before/after screenshots, readability improvements, and structural organization. We can also create a sample outline for YOUR specific product—free, no obligation.

Q: Do you sign NDAs?
A: Yes, we sign NDAs before any confidential product information is shared. We also sign work-for-hire agreements so all documentation is 100% your intellectual property.

Q: What if my product changes after the manual is delivered?
A: Express/Professional tiers: We offer update services at $150-$300/hour depending on scope. Enterprise tier: Includes 6-month update retainer (up to 20% content refresh per quarter). We also provide “How to Update This Manual” guide so you can make minor edits yourself.

Q: How does the AI chatbot work technically?
A: We use RAG (Retrieval-Augmented Generation) technology. The chatbot searches your documentation to find relevant sections, then generates natural language answers based ONLY on that content. It can’t hallucinate because it never invents information—it only quotes your manual. Every answer includes page citations so users can verify accuracy.

Q: What languages do you support?
A: AI translation supports 40+ languages. Most common: Spanish, French, German, Italian, Portuguese, Chinese (Simplified/Traditional), Japanese, Korean, Arabic, Hindi. All translations include human quality review to catch cultural nuances AI might miss.

Q: How do you handle technical accuracy for complex products?
A: We request access to your product (demo account, test hardware, or API credentials). We follow our own instructions to verify accuracy. We also involve your subject matter experts in review cycles. For highly regulated industries (medical, aerospace), we work with your compliance team to ensure accuracy.

Q: What format do I receive?
A: Express tier: PDF. Professional tier: PDF + HTML. Enterprise tier: PDF + HTML + EPUB + source files (markdown or docx). All tiers include image assets in separate folder for future use.

Q: What’s your refund policy?
A: If our deliverable doesn’t meet the agreed scope outlined in our proposal, you get 100% money back—no exceptions. If you simply change your mind after we’ve started work, we refund proportionally based on work completed.

Q: How soon can you start?
A: Express tier: Usually within 24-48 hours of project agreement. Professional tier: Within 3-5 days. Enterprise tier: Within 1-2 weeks (we coordinate schedules for deeper discovery). Rush delivery available for 50% premium.