Technical Writing Specialists

 

Our technical writing services save you time, money, revisions, and failed presentations

Technical writing services are professional, created with your audience as the primary consideration.  We use sophisticated layouts, state-of-the-art technical authoring software and appealing graphics.  What we create makes sense and it is reasonable.  While this seems to be an obvious standard, it is one that is often ignored. 

 

Most importantly, we believe that critical thinking, creativity and thinking outside the box are imperative…   We believe in logitivity.

 

We make content engaging—even if it is a description of a flywheel assembly. Not all content can be made scintillating but usually the presentation of it can be interesting. We try to ensure that the reader will actually read the documentation—that the way the content is presented will encourage them to continue reading.  

Technical Writing Specialties

Technical manuals, online manuals, print manuals, instructions, procedures, repair, software, technology, product manuals, user manuals, training manuals, standard operating procedures, STE, simplified technical English, installation manuals, policy and procedure manuals, safety manuals, repair manuals, industrial manuals, IT manuals, hospitality manuals, food service manuals

Don’t Risk a Failed Presentation!

Our copywriting is a powerful tool that allows you to communicate effectively with your audience.  We create compelling narratives that evoke emotion and drive action.

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Technical Writing Services

COPYWRITING

  • COPYWRITING
  • BUSINESS CASE STUDIES 
  • E-book Authoring
  • Content Writing
  • Financial Copywriting
  • White Papers
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Technical Writing Services

  • TECHNICAL MANUAL WRITING SERVICES
  • ONLINE AND PRINT MANUALS
  • TECHNICAL COPYWRITING
  • PRODUCT AND USER MANUALS
  • TECHNICAL PRODUCT MANUALS
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Business Writing Services

  • STANDARD OF WORK SOPs
  • STANDARD OPERATING PROCEDURES
  • Employee Manuals and Handbooks, Job Descriptions
  • Corporate Reports
  • Feasibility Studies
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Written Information Security Plans (wisp)

technical writing, WISP, written information security program, cyber policies, NIST Cybersecurity Framework, AICPA TSC 2017 SOC 2, custom NIST-based WISP Written Information Security Plans, IR-4(2): Incident Handling/Dynamic Reconfiguration, risk assessment, scenario analysis, state specific, NIST-compliant

Our WISPs are thorough and company-specific:  They include many more elements than basic ones:

 

  • state-specific WISPs
  • risk assessment
  • Mapping of the data flows of client personal information and who is responsible for it
  • Professional, well formatted document that is easily understood so that it can be shared with clients or others, not just internally
  • program, policies, procedures, risk assessment, and scenario analyses (as appropriate).  

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Business Continuity planning and Business Impact Analysis

Zero trust, business continuity, cybersecurity, zero trust security, data breaches, John Kindervag, Forrester, NIST, National Institute of Standards and Technology, security framework, ISO 27001, gap analysis, ransomware, network, phishing, what is zero trust, risk management, encryption, orchestration, file permissions, law firm procedures, restaurant procedures, remote work procedures, zero trust design, zero trust environment, zero trust architecture, multifactor authentication, microsegmentation, ZNTA, digital transformation, Identity Access Management, IAM, Data Loss Prevention, DLP, Secure Access Service Edge, SASE

Business Disaster Without Recovery or Business Continuity Without Disaster?

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Business continuity 

 

As the pain of a long and costly pandemic fades, so does the urgency for business continuity planning.   But business continuity planning is no longer a luxury.  And the planning process is so much easier than struggling through a recovery process that costs your business on many levels.  

Dwelling on disaster is fruitless.  That time might be better spent preparing your business to weather many types of interruptions, creating a framework for resiliency.  Our business continuity planning process is a unique one that stresses the overall health of your business–now, not just post-disaster.

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Let Us Help You Communicate Effectively!

We can help you communicate in Simplified Technical English or in scholar’s jargon. Either way, your audience will be engaged and immersed in your message.

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Simplified Technical English (STE)

Boeing has been plagued lately by mechanical failures of all kinds.  But there is one thing at which Boeing was highly successful:  Simplified Technical English.  They still use STE in their documentation.  Boeing was the originator of the Boeing Simplified English Checker,  which analyzes text for compliance with mechanical aspects of the STE standard.

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How to Fix the Technobabble Snafu

 

Simplified Technical English (STE)

Complex technical instructions can be misunderstood and misunderstandings can lead to accidents. STE makes technical texts easy to understand by all readers and can be regarded as an important and valuable resource for technical writing to simplify the correct understanding of the maintenance instructions by the operators, remove linguistic barriers and reduce Human Factor risks.

ASD-STE 100

 

Some of the more important requirements of ASD Simplified Technical English that the checker detects are listed below:

 

  • Sentence length (20 or 25 words).
  • Paragraph length (6 sentences).
  • Noun cluster length (3 words or less).
  • Missing articles (based on count and mass distinctions).
  • Unapproved verbal auxiliaries (passive, progressive, perfect, modals).
  • Unapproved -ing participles.
  • Multiple commands in a single sentence.
  • Warning, Caution, and Note errors.
  • Correct vocabulary and part-of-speech usage.

The checker does an excellent job of identifying what needs to be fixed but, unfortunately, it does not tell you how to fix it.  We can help you to create a clear, unambiguous document–a technical manual or technical copywriting or business writing.    Perhaps you are not an STE constructionist and would simply like to have a document created that is in plain English and easily understood:  We can do that, too.

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