SOPs Standard Operating Procedures
SOPs – Standard Operating Procedures: What Do You Do If…?
Standard operating procedures are–or should be–an integral part of most operations. They are explicit instructions that describe what to do in a specific situation. Some SOPs can be common to most businesses–COVID, data security or remote work. But most standard operating procedures are not cookie cutter, one-size-fits-all documents. Franchises can issue SOPs with the same content that all apply to all franchisees. But it is unlikely that there is an existing standard operating procedure to cover the machining of your proprietary part that has just been patented. One company may need more data security standard operating procedures than another that requires more OSHA-compliant standard operating procedures.
We create easy-to-understand, unambiguous SOPs, using simplified English when it helps to achieve that goal.
While some SOPs may be directed at a specific audience where each reader is familiar with the subject, that is not always the case. Diverse audiences are common now and integrating simplified English into SOPs can help bridge that gap.
Standard operating procedures benefit most organizations as they can ensure consistency and compliance, equity and engagement.
Southwest Business Services has provided remote technical writing services for more than 30 years. We create custom SOPs – Standard Operating Procedures and Work Instructions. We have long been committed to providing highly professional, due-diligent technical writing services–at an affordable price.
Core Standard Operating Procedure Offerings
Standard Operating Procedures
Ours Include:
- Standard Operating Procedures
- SOP Manuals
- Employee Handbooks
- Job Descriptions
- Work Instructions
- Digital SOP Handbooks
- Business Continuity SOPs
- Information Security Standard Operating Procedures
We work with many formats and we have developed our own hybrid format that incorporates SOP best practices to create one suitable in many circumstances. All formats are audience-centric.
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Standard Operating Procedure Industries
Noninclusive List:
- Healthcare
- Pharma
- Legal
- IT/Software
- Hospitality/ Restaurants
- Education
- Manufacturing
- Nonprofits
- Regulatory/ Compliance
We have worked with clients in many industries across the globe. As subject matter experts, we have filled in any gaps in our knowledge so that we can create actionable, useful documentation.
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Standard Operating Procedures – Business Case Study
How Our SOPs and STE Improved Staff Engagement, Increased Data Security and Reduced Turnover
This Company was in post-COVID recovery mode and facing disengaged employees, client data security issues, and increasing turnover. Easy-to-understand, unambiguous standard operating procedures were the cornerstones of a transformed company.
Our client, an engineering firm with both onsite and remote employees, needed standard operating procedures that would promote its post-COVID recovery.
Standard operating procedures were developed or revised in three key areas: Disengagement, data security and turnover reduction. The disengagement solution is shown below and the rest is in the full case study.
DISENGAGEMENT
One of the primary issues here was that onsite employees began to interact with clients face-to-face once again while remote employees did not. This is a sampling of the SOPs that were developed.
A series of standard operating procedures was developed to ensure that remote workers were part of the team at every decision-making meeting. Contributions of the remote team were recognized equally with onsite employees.
“A procedure is a uniform method that outlines how to perform a process“
ISO 9001
What Is a Standard Operating Procedure?
According to Divestopedia, standard operating procedures (SOPs) are the documented processes that a company has in place to ensure services and/or products are delivered consistently every time while meeting minimum quality standards. In practical terms, most SOPs are written as a step-by-step series of operating instructions that can show employees what they need to do to accomplish a given task. SOPs are designed to ensure an efficient, quality output on a consistent basis, regardless of who follows them. A well-written set of SOPs can thus help to reduce miscommunications and promote adherence to industry regulations. In the end, if your business doesn’t have an SOP for a specific task or goal, then it doesn’t have a process.
Contact us and we will show you that it is in fact easier to let us do it and with better outcomes–unambiguous and easy-to-understand.
Types of Standard Operating Procedures
Management Standard Operating Procedures
These standard operating procedures describe how any other SOP should be generated, renewed, circulated, and managed. These SOPs are designed to give the framework on the steps used to define, document, and apply any other company standard operating procedures. They are suitable for overseeing the regular sequence of creating, endorsing, and reviewing the current SOPs.
Technical Standard Operating Procedures
This type of SOPs provides concise details on how to perform and accomplish certain tasks. They are usually offered in the form of an inspection, a recurring work order, or a preventive management work order.
Common SOP Formats
SOPs usually vary from one document to manifold forms with a blend of explanatory tools. Most of them carry a title page, a flow chart, videos, and a table of contents, steps, and procedures. Irrespective of the outline used, the SOP must have the scope of the SOP, necessary steps for completing the task, objectives of the tasks, and accountability measures. Besides, it should provide details about the person to undertake the task and the one to contact when issues arise. Here are the main SOP formats:
- Hierarchical Steps
Hierarchical-steps SOPs are used when the task involves multiple steps that entail intricate implementation. This type of SOP format gives steps in a special manner such as 2a, 2 b, and much more.
- Flowchart Format
Flowchart SOPs are commonly used for several possible results. Thus, if you want to create an SOP for a task that does not have a predictable result, you can use a flow chart layout to map out and organize your procedures. Each of the steps in the flow chart gives a direction on what the worker should perform next.
- Checklists
An SOP checklist is one of the easiest methods of creating standard operating procedures. To create the SOP, you can use Microsoft Word to create the header. Below the header, include the checklist items one by one. You can now print it for distribution to all workers.
- Step-by-Step Checklists
Step-by-step SOPs are created in a bulleted or numbered layout. The numbered list gives an outline of the crucial steps required to finish processes. This type of SOPs style is very simple. It does not need further clarification. This is ideal for tasks such as how to use a particular piece of equipment, how to log in to a certain program, and much more. Consistency is the most important thing in undertaking operations in an automated manner.
WHY WORK WITH US?
Because we can make your standard operating procedure actionable, useful, informative, and unambiguous… Guaranteed